Marketing is one of the things I dread doing, so when i was transferred to the marketing department in my organization last March i almost had an emotional wreck. I attended to customers without showing them an atom of empathy. “For peace sakes, can’t any one see I’m not enjoying this?” I thought.
As far as I was concerned, life was being unfair to me until a day one customer walked up to me and told me he had an issue. He said he needed to open an account but didn’t have a dime on him and he needed to have an account in order for him to get some money he was expecting. At that point in time, all I had on me was just the amount of money he requested for. He promised to pay me back the moment he got the money he was expecting . He succeeded in persuading me and I eventually opened his account with my money and did the necessary documentations.
Three days later, I called the customer and at the sound of the recorded voice message saying his line was not available, my hands began to tremble. “I’ve been swindled” I cried. “How could I have been so cheap” I asked myself bewildered. Weeks later, I kept trying his phone number but got no encouraging response. I felt robbed, stupid and had an extra reason not to be happy about my department. I decided to forget about the money and try to manage myself till I got some money for my welfare.
One afternoon, I was in the office when he walked towards me smiling. ” There is nothing to smile about” I said to myself. He had tarnished his own reputation before me and I was going to have a long lasting impression of him.
He greeted me and being the calm person that I am, I politely responded to his greetings. He thanked me for my kind gesture the last time we met and I told him it was nothing, of course I lied.
He introduced himself as the project manager of a Non Government Organisation and told me he had been a customer of my bank long before he met me. That made me a bit surprised because I didn’t quite understand where his story was headed. He said he overheard me talking to someone about getting a job in an NGO to serve humanity and wanted to test my level of empathy. I was dazed.
Before I could even pull myself together, He handed over to me, a job offer letter. Shortly after that, I tendered my resignation letter and began working in the NGO and I have never been happier.
Now I ask myself, what if I hadn’t been transferred to Marketing? What if I hadn’t given the customer that money? There is a reason for everything.
Writer – Cynthia Igoche
If you like this post, share it! Someone you know needs it. Use the buttons below.